I have never changed my account password, but I am currently unable to log in to my acc...

GetHuman-gerardir's Hacked Account issue with ROBLOX from August 2020

Help with my ROBLOX issue
First: share to improve GetHuman-gerardir's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-gerardir's own words
I have never changed my account password, but I am currently unable to log in to my account because "The password is incorrect." Also, the email that I had linked to the account is no longer linked, somehow. **I used a secondary account linked to an alternate email to log in. I then changed this account's password to the password of my primary account. I attempted to log in to this secondary account using its new password (The same password as my main account). The log in was denied because "The password is incorrect." **I am upset because I spent quite a lot of money on this account over a long period of time, and losing the account means that I will have lost all of that time, that money, and everything I have made on the account.

GetHuman-gerardir did not yet indicate what ROBLOX should do to make this right.

How GetHuman-gerardir fixed the problem

We are waiting for GetHuman-gerardir to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked Account issue
Reported by GetHuman-gerardir
Aug 11th, 2020 - 7 months ago
Not resolved
Seen by 22 customers so far
Similar issue to 45055 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account


GetHuman-gerardir started working on this issue
Aug 11th, 2020 10:09pm