I’m very sad and this is not a scam I promise but somebody took my account and I can’t...

GetHuman5056775's Account Access issue with ROBLOX from July 2020

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Before contacting them, items GetHuman5056775 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5056775's own words
I’m very sad and this is not a scam I promise but somebody took my account and I can’t get it back my account is called hulkbustergamemode* this is how I found out and I repeat this is not a scam pls believe me. So I woke up this morning and I wanted to play roblox and when I went on roblox it said that I have to to log back into my account and I tried to do that and it’s not working for me so then I tried my other account and it said I can go on that but I can’t use the hulkbustergamemode* account so I tried to remember the password and I think it worked but when I used the code is said incorrect password or username so I think somebody took my account

GetHuman5056775 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Account Access issue
Reported by GetHuman5056775
Jul 12th, 2020 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 45422 others
0 customers following this

Timeline

GetHuman5056775 started working on this issue
Jul 12th 12:53pm
GetHuman5056775 confirmed the issue is fixed. Hooray!
Jul 14th 1:20pm
GetHuman5056775 indicated the issue is not fixed yet.
Jul 14th 1:20pm
GetHuman5056775 indicated the issue is not fixed yet.
Jul 14th 1:21pm