Loststars*** was my nephews account someone has hijacked it and changed all the sign i...

GetHuman-schef's Hacked Account issue with ROBLOX from July 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-schef's own words
Get my account back ... Loststars*** was my nephews account someone has hijacked it and changed all the sign in information. He is * and he can not sign into it anymore. Now recently there were unauthorized charges on the account at first I though it was him but now I realized someone else hacked him. I still can not access the account and it does not accept our password. I need a temp access code to get in
Whoever hacked Locked me out.

GetHuman-schef did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Rolux
Hacked Account issue
Reported by GetHuman-schef
Jul 11th, 2020 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 45466 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-schef started working on this issue
Jul 11th 11:05pm
GetHuman-schef indicated the issue is not fixed yet.
Jul 12th 5:24am
GetHuman-schef shared this issue with friends on Facebook
Jul 12th 5:24am
GetHuman-schef indicated the issue is not fixed yet.
Jul 12th 5:25am

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