Our computer has been acting funny. Slow and WiFi has slowed down. Today we contacted...

GetHuman-sparkywo's Hacked Account issue with ROBLOX from July 2020

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sparkywo's own words
Our computer has been acting funny. Slow and WiFi has slowed down. Today we contacted direct tv to trouble shoot what the problem is. The technician asked if I know it’s illegal to watch child pornography. Yes I do and I don’t. Only people using computer are ** year old daughter and me.*The technician said it was through the Roblox account that someone is watching the child pornography and attempting to hack our accounts. **I do not know if this hacking is done through the Roblox cards I buy at Walmart for my Daughter or through the roblox game.**I fought hard to get custody of my daughter and it bankrupt me. I am a single dad with no child support and barely make ends meet. If I were to loose custody of my child because of this child **** hacking into my account I will be devastated and ruined beyond any financial capability’s. I would sue roblox and Walgreens for selling these game cards. They told me I can’t get a refund through them because roblox is a vendor. How do I fix this without getting police or sheriffs involved?

GetHuman-sparkywo did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman-sparkywo
Jul 9th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 45268 others
0 customers following this

Timeline

GetHuman-sparkywo started working on this issue
Jul 9th 11:20pm