So a person hacked into my account I log into my account today and went on a game and a...

GetHuman5031646's Hacked Account issue with ROBLOX from July 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5031646's own words
So a person hacked into my account I log into my account today and went on a game and all of my stuff was gone and I went on to another game and all my stuff was gone in that game and then I got locked out of my account before I could even do anything and I tried to log back in it but it wouldn't let me it kept saying the password was wrong even though I was putting in the right one and then I got a email saying that my account Gmail has been changed even though I haven't changed my email on that account and then I tried to put it in the email that I have been using but it wouldn't let me and I tried to recover my password but it also wouldn't let me I have been trying for a long time and I have bought I bought a lot of stuff on this account and I have a bunch of game passes in different game and I really just want my account back so. So can someone please like help me get my account back from this person who hacked it

GetHuman5031646 did not yet indicate what ROBLOX should do to make this right.

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ROBLOX

Hacked Account issue
Reported by GetHuman5031646
Jul 5th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 45353 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman5031646 started working on this issue
Jul 5th 6:53pm

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