To start this all off, I am terribly sorry if I sound scatterbrained I am just shocked...

GetHuman-kaseydea's Hacked Account issue with ROBLOX from May 2020

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kaseydea's own words
To start this all off, I am terribly sorry if I sound scatterbrained I am just shocked that this even happened. Yesterday I got onto roblox and was just playing games, I noticed my face was a default one and I really didn’t think anything of it. I just figured I accidentally took off my face I was using ( which happened to be a very expensive limited item face ). I did nothing else on roblox yesterday except play some games. I decided to hop on again this evening and bought some robux because I saw some items in the catalog I wanted. So once I bought what I wanted I went to go customize my character, then I realized I was missing some items. This made my heart drop, because they were all limited items that were missing and my most prized one which was my Super Super Happy Face was missing as well which explains why I had a default face on yesterday. So I was checking everything I could trying to find out what happened, and then I went to my messages. It said that my trade transaction was complete, reading this I was super confused so I clicked on it. Low and behold all of my missing items were somehow traded with this person. I do not trade and I never have, mostly due to the fact that I do not really know how on mobile. That and because I’ve never been interested or inclined to trade items with anyone. In this trade transaction I got one item for the four that were mine, which is an unfair trade in the first place and I am smart enough to recognize that. I will post the screen shots I have as well showing everything. Moving onto who this person is that got my items. They made their account the same exact day that the trade apparently happened. When looking them up they had two accounts and those were both made that very day which was May **th, ****. This is very suspicious and I suspect that there was some hacking involved in this. The username was InternalStatus and the second account name was InternalStatus*. I fear that they may try and hack into my account since they were able to hack a trade. I have a credit card hooked up to my account and I am a premium member, this is why I fear my account may get hacked. I am just confused and frustrated, why would this happen to me ? And why was I targeted ? I have absolutely no clue who this person even is, we weren’t friends and I don’t think I’ve seen them in any games I’ve played. So how and why did they find and pick me ? I just want my items back, these are very important to me and I’ve spent so much money and time into my roblox account. So please if anything I want to get my items back, and hopefully that persons account will be dealt with accordingly. Thank you so so much for your effort and time.

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ROBLOX

Hacked Account issue
Reported by GetHuman-kaseydea
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 42253 others
0 customers following this

Timeline

GetHuman-kaseydea started working on this issue
May 22nd, 2020 3:03pm