Hello!*So, Roblox Customer Support hasn't been a help and I'm pretty sure I've been tal...

GetHuman-hnay's customer service issue with ROBLOX from May 2020

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The issue in GetHuman-hnay's own words
Hello!*So, Roblox Customer Support hasn't been a help and I'm pretty sure I've been talking to a bot this whole time, it ***** honestly. Basically, my brother's password for his Roblox account was seemingly changed out of the blue, it wasn't his doing and I have no clue what happened. *Earlier that day, he had logged in without any problems, few hours later he tried to log in again and it said his password was ''incorrect'', how?? also, apparently the email that I know for a fact was attached to his account wasn't anymore. I had contacted Roblox about this issue * times and they didn't help even though I gave them all kinds of proof this was my account, all I got were the same dumb responses along the lines of ''we can't verify ownership because there isn't an email attached to this account and there is no payment information'' and I know that just isn't true, I've bought membership on that account before! I want to get direct help from an employee but I have no idea how...

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ROBLOX

Customer service issue
Reported by GetHuman-hnay
May 21st, 2020 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 42211 others
0 customers following this

Timeline

GetHuman-hnay started working on this issue
May 21st, 2020 11:43pm

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