ROBLOX Customer FAQ

If you are not receiving the 6-digit code to reset your password, ensure that you are checking the correct email address or phone number linked to your account. Also, check your spam or junk mail folder. If the issue persists, there may be a delay, or it could be a technical issue. There is a link to the most up-to-date contact information right here on this page if you need further assistance.

If you purchased Robux but did not receive them, please check your transaction history to confirm the purchase was completed. It's possible that the transaction is still processing. Ensure you are logged into the correct account. If the issue persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

If your Roblox gift card is not working, first ensure that you have entered the code correctly without any typos. Check that the card has not expired and has not already been redeemed. If the issue persists, it might be helpful to verify the card’s status with the retailer from which it was purchased.

If you were temporarily blocked from ROBLOX for three days, it may be due to a violation of the community guidelines or terms of service. During this time, you will not be able to access your account or play games. Make sure to review the guidelines to understand what led to this action, and ensure compliance in the future to avoid further penalties. Your account will be accessible after the block period ends.

我们建议您查看您注册的邮箱设置，确认是否有任何邮件被过滤到垃圾邮件文件夹。此外，您可以尝试使用其他邮箱进行恢复。如果问题仍然存在，我们建议按照此页面上的指引进行操作以获取最新的联系信息。这样可以帮助您更好地解决账号问题。