ROBLOX Customer Service Issues

Hello, I am writing to inform you that my child, who has the account KILANY2111, experienced issues accessing his account today. It seems like his account may have been hacked as he couldn't access it due to the password being changed. Unfortunately, I am unable to determine which email is associated with the account for password recovery. The fact that all our accounts and emails contain "kilany" as a family name proves that it is indeed my son's account. I believe the hacker may have changed both the password and the associated email. I have proof of purchases made through my PayPal account for items on Roblox under the account KILANY2111. I hope this can be investigated promptly.

I'm facing an issue with my Roblox account login. Whenever there are updates, I'm prompted to enter my password but it's not working despite numerous attempts. I am unable to contact Roblox by phone as I reside in the UK. I haven't accessed my account in 6 months. To verify ownership, I can provide the email addresses [redacted] or [redacted] Additionally, I have a screenshot from playing Mad City that shows my Roblox name in the top right corner, and I'm willing to share it once I have your email. Please help me regain access to my account. If needed, you can reach me at '[redacted]'. My other emails are [redacted] and homemail.com. Thank you.

I forgot my password and I am unable to log in. I have proof. I provided two possible emails: [redacted] or [redacted] I am from the UK and couldn't reach out to support. My Roblox username is abdzee1234 and my known email is [redacted] I have a screenshot of me playing Mad City with my Roblox name visible in the top right corner. Please get in touch so I can provide this proof. I have been unable to access my account for six months, and I really need your assistance. Mad City is my favorite game, and I am desperate to regain access. If you require more details, please email me at [redacted] Thank you for your time, please contact me at your earliest convenience to assist with a password reset. Another detail is that the last password I recall is Zeeshan12.

I really enjoy playing Roblox. It's fun interacting with others and playing different games on the platform. However, one aspect I find challenging is the requirement to spend money on Robux. This can be difficult for children whose parents may not have the means to afford it or are hesitant to use their credit cards. I believe introducing surveys or offering daily Robux for club members could be a more inclusive and accessible option. Thank you for considering this suggestion! 😊

In Restaurant Tycoon 2, I bought a game pass for [redacted] Robux to auto-collect money, but the feature isn't working after the purchase. I spent $20 on Robux, and now I'm missing the benefits I paid for. I'd appreciate assistance in resolving this issue promptly.

I recently closed an old email account that was linked to my Roblox account. Unfortunately, I forgot my password and can't reset it without access to that email. Although I am currently logged in on the app with the saved password, I still can't change it without the original email. Changing the email would solve the issue, but it requires the password I don't have. Any assistance would be highly appreciated.

I was playing a game called Anime Fighting when someone offered me Robux. I agreed, and they asked me to join them. Once in the game, I was prompted to enter my password. I hesitated and entered a fake password. The person realized it was fake so I entered my real password, thinking others had success with it. Suddenly, I noticed automated messages and was eventually kicked out of my account. The scammer had changed my password.

I recently logged out of my account without knowing the password, and now I am logged out everywhere. I have spent over $40 on the game on an account called TheBaconAmigo. To prove it's my account, I have several Roblox receipts on my phone. The last time I bought Robux was about a month and a half ago, and I also spent 30,[redacted] credits on a game called Big Paintball for 26 Robux about a month ago. I have been contacting Roblox non-stop for three days, but they haven't responded. Please help me, and email me back with details on how I can reset the password at [redacted]

Today, my account "gowsmigah2" got hacked, and I am desperate to regain access. Unfortunately, I cannot reset my password via email, as I never linked one to the account. I tried using my phone number, but the pin was not accepted. I hope you can help me recover my account. If possible, please reach out to me at my two email addresses: [redacted] and [redacted] Preferably, contact the latter email first as it's my primary way of communication. Thank you for your assistance in advance.

Yesterday on December 27th, I attempted to purchase 4,[redacted] robux for £46.49 for my daughter. The transaction is pending in my bank account, but we have not received the robux. I filed a complaint yesterday but have not received any updates on the issue. I did successfully buy [redacted] robux for £4.59 and received an email receipt for that purchase, but nothing for the larger purchase. My complaint number is [redacted]2. I tried calling, but the number was not recognized. I would appreciate your assistance in resolving this matter. Thank you, S. Price

I am concerned about the discrepancy in Robux charges between my daughters' accounts. I have four daughters who play this game, and one of them is being charged more for Robux. This seems extremely unfair and morally questionable. If I do not receive a response regarding this issue, I will escalate it further and make it public for transparency.

I would like to request a modification of the birth year on my account XxBlackCenturyxX to [redacted]. My little cousin occasionally uses my account, and to prevent her from accessing inappropriate content, I created a new account suitable for her age. I kindly ask for your assistance in updating the birth information on my account to reflect my actual year of birth. Thank you in advance for your help.

I am attempting to log into my Roblox account after a break due to school and other activities. However, I am unable to remember my password and have been using my phone number for login instead of an email address. Despite trying numerous times over the past month, I have not received any verification codes. It is important for me to access my account as I connect with real-life friends on Roblox and have made purchases on the platform. Your assistance in resolving this issue would be greatly appreciated. Thank you for your help.

I need guidance on creating audio for Roblox. I uploaded a clean song, assuming the "estimate price" would suggest a suitable price for the catalog. It charged me [redacted] Robux, which I found odd after clicking. I attempted to cancel but lost the Robux. The audio wasn't approved, and a warning about account termination was issued if I try again. I'm missing my Robux and seek assistance.

My account has been compromised, and I'm unable to access it as the hacker changed my password and email linked to my Roblox account. I received an email notifying me of the password change, but when I tried to rectify it, an error prevented me from doing so. I suspect the hacker is active on my account, sending friend requests and altering my character's avatar. I'm seeking assistance to regain control of my account. Username: Deployeed Email: [redacted]

I had some items taken from my account by the player ap_qles and the second account is ap_qless. In a trade, these items were taken, and even though they claimed to give them back, they have not. They include the panda knit, noob assist, fearless filmer, and white ninja headband of the unimpeachable. If you could help me get these items back on my account, I would greatly appreciate it.

While playing Adopt Me with my friend, we discovered that our neon pet and other pets we had were missing. We spent a lot of time acquiring them, and it's disappointing to have them disappear. It would be greatly appreciated if you could assist in recovering them or provide some form of compensation. It's upsetting to have put in so much effort only to be let down by a scam that occurred. Recently, a friend of mine experienced a similar situation where she used her dad's money to purchase a ride potion in the game and then got scammed by someone she considered a friend on Roblox. This incident deeply affected her, leading her to avoid playing Roblox for several months. It's concerning that such scams can occur within the game, and perhaps stricter measures are needed to prevent them in the future.

Whenever I log in to Roblox, someone I know creates accounts with variations of my username. They use these accounts to threaten me and share my personal information with others on the platform. Despite my reports, these accounts are not banned, and the individual behind this harassment, BrendenDragon, persists in this behavior even after I have requested them to stop. You can find evidence of these accounts in the followers section of my profile: [redacted].

My username is Swimqua1221. My friend used my account and behaved rudely to someone. As a result, my account got blocked when the other person reported it. I have had this account for nearly four years, and although it's just a game account, I have friends I can't contact in real life through it. I assure you that this will not happen again. Please reconsider and give me another chance.

My username is swimaqua1221, and unfortunately, my account has been blocked. I am requesting assistance in unblocking my account as it was not directly my fault. I made an error by allowing a friend to use my account, and they behaved inappropriately due to a personal issue. I acknowledge my responsibility in this matter and assure you that such a situation will not occur again. This account holds sentimental value as I have been using it for nearly four years now, connecting me with important individuals. Kindly consider giving me another opportunity to rectify the situation.