My daughter was logged out of her roblox account and cannot remember her password. When...

GetHuman4142219's Reset Password issue with ROBLOX from December 2019

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The issue in GetHuman4142219's own words
My daughter was logged out of her roblox account and cannot remember her password. When I put in my phone number or email- I am not getting a code to reset! Her username is pmb****. We have put so much money into this account- we cannot have her start over!

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ROBLOX

Reset Password issue
Reported by GetHuman4142219
Dec 23rd, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 25400 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman4142219 started working on this issue
Dec 23rd, 2019 3:50pm
GetHuman4142219 indicated the issue is not fixed yet.
Dec 23rd, 2019 9:58pm
GetHuman4142219 indicated the issue is not fixed yet.
Dec 24th, 2019 3:55am
GetHuman4142219 indicated the issue is not fixed yet.
Dec 24th, 2019 9:21pm