I have been logging into Roblox for years, I know my Username and password. I was using...

GetHuman3795300's Hacked Account issue with ROBLOX from October 2019

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3795300's own words
I have been logging into Roblox for years, I know my Username and password. I was using Roblox this morning and when I tried to log in this afternoon I could not, so I think my account has been hacked.*I tried to reset my password, but we set up the account so long ago, I cant remember what email address or phone number we used. One of the possible email address' is no longer available. some clues to the email addres, my dat is stuart young, mum is Maxine young and sister holly young and I am charlotte. Please please help as my dad spent £**.** for me yesterday and I don't want to lose that. mu username is violet****

GetHuman3795300 did not yet indicate what ROBLOX should do to make this right.

How GetHuman3795300 fixed the problem
My wife emailed Roblux who changed the password for us. My wife has added extra security, if a different device logs on to Roblox, it will email her a security code they must enter, so hopefully the account won't be hacked again
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman3795300
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman3795300 shared how to fix
Seen by 8 customers so far
Similar issue to 75472 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman3795300 started working on this issue
Oct 19th, 2019 7:19pm
GetHuman3795300 indicated the issue is not fixed yet.
Oct 20th, 2019 8:22am
GetHuman3795300 confirmed the issue is fixed. Hooray!
Oct 20th, 2019 7:25pm
GetHuman3795300 confirmed the issue is fixed. Hooray!
Oct 20th, 2019 9:05pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers