I recently bought the new builders club that was released for Roblox and so i went trad...

GetHuman-rhysybea's Hacked Account issue with ROBLOX from October 2019

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Before contacting them, items GetHuman-rhysybea may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rhysybea's own words
I recently bought the new builders club that was released for Roblox and so i went trading. in the middle of trading i went to see my trade offers and i was logged out for some reason. i tried to log back in but my password didn't work so i tried to reset password and then my email for some reason wasn't connected to the account like it was before. I contacted Roblox for help many times but they asked for an email that i knew but i couldn't access so i couldn't prove that rhysybboy*** was my account and so i was left with no evidence. i believe some one has gotten into my account and changed my password and email but i dont understand how they would. PLEASE HELP ME i'm in lots of trouble because i spent a lot of money on this account and its not working. **your sincerely- Rhys

GetHuman-rhysybea did not yet indicate what ROBLOX should do to make this right.

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How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman-rhysybea
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 75396 others
0 customers following this

Timeline

GetHuman-rhysybea started working on this issue
Oct 19th, 2019 5:13am
GetHuman-rhysybea indicated the issue is not fixed yet.
Oct 20th, 2019 2:46am
GetHuman-rhysybea indicated the issue is not fixed yet.
Oct 20th, 2019 2:51am
GetHuman-rhysybea indicated the issue is not fixed yet.
Oct 22nd, 2019 7:17am

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