Well there’s actually a virus going around and one of my friends shared it to me I thin...

GetHuman-kawaiifi's Hacked Account issue with ROBLOX from August 2019

Help with my ROBLOX issue
First: share to improve GetHuman-kawaiifi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kawaiifi may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kawaiifi's own words
Well there’s actually a virus going around and one of my friends shared it to me I think her account was hacked and someone else was using it but there is a lot of weird stuff going on like that the virus was implanted from a well there’s actually a virus going around and one of my friends shared it to me I think her account was hacked and someone else was using it but there is a lot of weird stuff going on like that the virus was implanted from a free. Catalog app and what the virus will do is that it will log you out of your account and send the virus message to your friends. I now lost my account because my password had been changed. My credit card information and everything else is on there and I’m afraid whoever sent the virus is probably going to get into it

GetHuman-kawaiifi did not yet indicate what ROBLOX should do to make this right.

How GetHuman-kawaiifi fixed the problem

We are waiting for GetHuman-kawaiifi to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman-kawaiifi
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 64684 others
0 customers following this

Timeline

GetHuman-kawaiifi started working on this issue
Aug 5th, 2019 5:13pm