Okay,so basically It was ** PM I was gonna take a look at a game I haven't played In a...

GetHuman-ecrpm's customer service issue with ROBLOX from July 2019

Help with my ROBLOX issue
The issue in GetHuman-ecrpm's own words
Okay,so basically It was ** PM I was gonna take a look at a game I haven't played In a while,I joined I played the game.i Joined there discord and they had a verification bot for roblox,I had used that bot for a while and then when I joined there discord It gave me a old account,They changed my name to the real account because I had forgotten the pin code to my account so I sent roblox an email to change my pin And I waited.I left the game to take a good night sleep because It was AM then.After that I used my phone a little bit chat with my friends,took a while to sleep.I woke up in the morning ate breakfast,checked my phone went to my PC to log onto roblox.I was logged out randomly,I said to my self*"Uhm,weird I shouldn't be logged out randomly," I forgot my password so obviously I'd click forgotten password,I typed in my email,the email was sent.I opened my google mail on the computer and I didn't get anything It even said "Email Sent!" So I refreshed a couple times.I then sent another email It still didn't work.I waited ** minutes then While in those ** minutes I noticed an email called "* Step Verification Removed." It was at *:** AM.I was shocked I clicked It and It didn't even tell me If it was really me who removed my email.I now knew that I was hacked,I sent an email to roblox to help but they aren't helping,Please help**Username:AceDRogerr

GetHuman-ecrpm did not yet indicate what ROBLOX should do to make this right.

How GetHuman-ecrpm fixed the problem
All data was restored to my old so i used my old email
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman-ecrpm
Jul 1st, 2019 - 2 years ago
Fixed
GetHuman-ecrpm shared how to fix
Seen by 4 customers so far
Similar issue to 56365 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-ecrpm started working on this issue
Jul 1st, 2019 2:20pm
GetHuman-ecrpm confirmed the issue is fixed. Hooray!
Jul 1st, 2019 6:25pm