I've noticed an unauthorised payments * in total of £***.**. They left my account on *r...

GetHuman2952536's Refund a Charge issue with ROBLOX from May 2019

Help with my ROBLOX issue
The issue in GetHuman2952536's own words
I've noticed an unauthorised payments * in total of £***.**. They left my account on *rd, **th and **th of May. I would like a full refund as I did not have any knowledge of them nor I authorised them. I believe my dauther clicked on free trial and it has started charging me..howwver it still says free trial and next to it ***.** it's very misleading and I am absolutely devastated that roblox allows tricks like that. I will be very greatful for a refund as I feel my dauther was tricked into thinking it's free. we have been playing roblox for ages and I buy her roboux etc but this is purely not fair. thank you
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Refund a Charge issue
Reported by GetHuman2952536
May 20th, 2019 - a mon ago
I have an issue with ROBLOX too
Seen by 4 customers so far
Similar issue to 46615 others
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GetHuman2952536 started working on this issue
May 20th 10:03am
GetHuman2952536 confirmed the issue is fixed. Hooray!
May 21st 11:10am