About ** hours ago, my daughter purchased $** of robux on her account, and ended her ga...

GetHuman2949512's Missing Robux issue with ROBLOX from May 2019

Help with my ROBLOX issue
The issue in GetHuman2949512's own words
About ** hours ago, my daughter purchased $** of robux on her account, and ended her game with *** robux. When she went back to playing today, her account listed * robux. Curiously, * shirts she had not purchased were in her collection. She does not think these unwanted * shirts would amount to *** robux AND she did not purchase them. No one else was on the personal phone on which she was playing roblox. Can she retrieve her robux?
GetHuman2949512 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Missing Robux issue
Reported by GetHuman2949512
May 19th, 2019 - a mon ago
I have an issue with ROBLOX too
Fixed
Seen by 16 customers so far
Similar issue to 46419 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman2949512 started working on this issue
May 19th 4:12pm
GetHuman2949512 indicated the issue is not fixed yet.
May 20th 1:04pm
GetHuman2949512 confirmed the issue is fixed. Hooray!
May 20th 7:18pm
GetHuman2949512 indicated the issue is not fixed yet.
May 21st 3:40pm
GetHuman2949512 indicated the issue is not fixed yet.
May 21st 11:06pm
GetHuman2949512 confirmed the issue is fixed. Hooray!
May 26th 3:13am
GetHuman2949512 confirmed the issue is fixed. Hooray!
May 26th 3:14am
GetHuman2949512 confirmed the issue is fixed. Hooray!
May 26th 1:08pm