I need my phone number reset as It is not letting me do it, and I need the hacker to be stopped from accessing my account.

GetHuman2594914's Hacked Account issue with ROBLOX from March 2019

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2594914's own words
Reset the phone number on my account that was somehow changed, and stop the person from taking my process on Roblox. ... Recently, my account was hacked. About * days ago I tried to log into my account and the password was incorrect. I tried pressing forgot email but it had been changed, then I pressed phone number and that had been changed as well. I have no idea how these had been accessed as I had a pin for my settings. I emailed Roblox and they reset the email and I was able to log in. As soon as I did, I changed the email to mine and verified it. I also changed the pin code so the "hacker" who had gotten into my account (no idea how) couldn't change anything else. However, I tried to change the phone number but when I tried to change it, it said "Too many attempts, try again later." I checked I was putting in the correct password and correct phone number. I also tried with other numbers but nothing worked. I have been trying for * days now and it isn't changing. I have also noticed that my pets in Bubble Gum Simulator (a game I play) are disappearing. So I summarise that long email, I just need the phone number reset, and I also need the hacker to be able to not access my account. As I said before I have no ides what so ever how he*she did, as I have two factor verification on, a pin code and a very strong password.**Thanks, Grayson.
I have spent $*** or more on this account and I have been playing for over a year. This has been my favourite game, and seeing it lost has been very sad.
Resetting my password, and stopping the hacker.
I have tried again and again to change the phone number on my account, and to enable every security measure there it. The hacker is somehow still accessing my account. :(
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How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
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Hacked Account issue
Reported by GetHuman2594914
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 372 customers so far
Similar issue to 32837 others
0 customers following this


GetHuman2594914 started working on this issue
Mar 26th, 2019 7:38am

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