Before contacting them, items GetHuman-saffiasw may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-saffiasw's own words
Ticket number **********Hi,**I messaged yesterday from within the game. My daughter was tricked into giving her account access to a player with the username nertherly*.**This individual has changed the password to my daughters account and is using her account. Can you please block this person from my daughters account. My daughter’s username is Saff****. **Can you please respond quickly and take appropriate action against this person. Can you reinstate my daughters account to her. Her email address she set the account up with is the same as the one I have listed before and below.**My daughter is very upset, and while she understands her mistake we would appreciate a quick resolution.**Thank you**Arlo Swinson
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