I have purchased * $** robux cards for my son. Each time we go to his account to add th...

GetHuman-wkscoast's customer service issue with ROBLOX from January 2019

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The issue in GetHuman-wkscoast's own words
I have purchased * $** robux cards for my son. Each time we go to his account to add the robux to his account we cannot find a spot to enter the code off of the card. On the back of the card it instructs you to go to roblox.com*gamecard and enter the card number. Using my son's phone that he uses to play Roblox I pull up the Google browser and go to that site then enter the card number. Both times it loaded the robux to a different account (wahsnairda) when I went through the Google web browser. I tried to load through my son's account (blackpanther**e*) but there was no option that I could see. So how do I get the robux from wahsnairda over to blackpanther**e*. Then delete the wahsnairda account.
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ROBLOX

Customer service issue
Reported by GetHuman-wkscoast
Jan 13th, 2019 - 9 mons ago
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Timeline
GetHuman-wkscoast started working on this issue
Jan 13th 8:18pm
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Jan 13th 8:19pm