I have an account named Emily********* but I can’t get in cause it says the password is...

GetHuman-katiemyt's customer service issue with ROBLOX from January 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-katiemyt's own words
I have an account named Emily********* but I can’t get in cause it says the password isn’t right and I think someone hacked in and I didn’t add an email I forgot too but I bought stuff and I’m worried that they might use my robux if I even have anymore same for my brother he has a account named emily********** there kinda the same but not really can you help us reset the password and get our accounts back please my brother and I just wanna play roblox
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ROBLOX

Customer service issue
Reported by GetHuman-katiemyt
Jan 3rd, 2019 - 4 mons ago
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GetHuman-katiemyt started working on this issue
Jan 3rd 7:07pm