Before contacting them, items GetHuman-joncore may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-joncore's own words
My daughter's account has been hacked. She can't access her Roblox account anymore. For sure the password has been changed. So, is there a possible way how to retrieve the account? My daughter loves to play this game. Now, she can't use it anymore. Kindly please help us to resolve this matter.**Thank you.
GetHuman-joncore did not yet indicate what ROBLOX should do to make this right.
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