Before contacting them, items GetHuman-jasperpr may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jasperpr's own words
My account was hacked by someone with the name "AwpFix" as another Roblox account. I'm pretty sure it was hacked this year also, because I was able to log in about the beginning of this year or laster year. But I was hoping if you could help me get my account back. Because I did try to reset the password but there was no sign of acceptance. I'm not really familiar with my account being hacked so to be honest I have no idea how they or he did it. If I need to send proof, I will. Because in **** I have proof where it says I was doing something or being active on the account on Roblox.
GetHuman-jasperpr did not yet indicate what ROBLOX should do to make this right.
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How GetHuman-jasperpr fixed the problem
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