My account was hacked by someone with the name "AwpFix" as another Roblox account. I'm...

GetHuman-jasperpr's customer service issue with ROBLOX from December 2018

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The issue in GetHuman-jasperpr's own words
My account was hacked by someone with the name "AwpFix" as another Roblox account. I'm pretty sure it was hacked this year also, because I was able to log in about the beginning of this year or laster year. But I was hoping if you could help me get my account back. Because I did try to reset the password but there was no sign of acceptance. I'm not really familiar with my account being hacked so to be honest I have no idea how they or he did it. If I need to send proof, I will. Because in **** I have proof where it says I was doing something or being active on the account on Roblox.
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Customer service issue
Reported by GetHuman-jasperpr
Dec 26th, 2018 - a yr ago
I have an issue with ROBLOX too
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Seen by 8 customers so far
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GetHuman-jasperpr started working on this issue
Dec 26th, 2018 5:00am