Yesterday, my account was fine, but now I'm unable to log into my account on any platfo...

GetHuman-belgrove's customer service issue with ROBLOX from December 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-belgrove's own words
Yesterday, my account was fine, but now I'm unable to log into my account on any platform. Not on my laptop, the computer, my phone, nothing. I have no clue what happened. I tried to change my password, but it didn't work. After multiple attempts, I pressed "forgot username" And put in my email. I only got my second account's username. Which means someone changed my email. If this cannot be justified or fixed, please cancel her builders club. I am not paying for builders club for someone else's pleasure.
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ROBLOX

Customer service issue
Reported by GetHuman-belgrove
Dec 7th, 2018 - 6 mons ago
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Timeline
GetHuman-belgrove started working on this issue
Dec 7th, 2018 6:49pm