Dear Roblox. Please help my friend who had his account hacked into account. The hacked...

GetHuman-inipvp's customer service issue with ROBLOX from November 2018

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The issue in GetHuman-inipvp's own words
Dear Roblox. Please help my friend who had his account hacked into account. The hacked account name is "sppnir" and the new account name is "sppnirpro". My friend called me in an app called "discord" and said:*- Dude, help me, I can not get into my account!*He said he was playing the night and was suddenly disconnected from his account. He tried to enter again and could not. We can only count on you now.*Please help us. If possible, return the account to my friend "sppnirpro" and do not delete it please.
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ROBLOX

Customer service issue
Reported by GetHuman-inipvp
Nov 1st, 2018 - a mon ago
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GetHuman-inipvp started working on this issue
Nov 1st 11:27pm