PLS help i cant get back on my roblox account i was hacked or i forgot me password but...

GetHuman-trudyjus's customer service issue with ROBLOX from October 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-trudyjus's own words
PLS help i cant get back on my roblox account i was hacked or i forgot me password but my password was saved on my computer and now i cant get back in my account is XxispencerplaysxX
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Customer service issue
Reported by GetHuman-trudyjus
Oct 15th, 2018 - a yr ago
I have an issue with ROBLOX too
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Seen by 40 customers so far
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GetHuman-trudyjus started working on this issue
Oct 15th, 2018 8:59pm