My daughter added funds to her account without my permission. So I cancelled her phone...

GetHuman-gchisley's customer service issue with ROBLOX from October 2018

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The issue in GetHuman-gchisley's own words
My daughter added funds to her account without my permission. So I cancelled her phone line. How do I get a refund for what she used? ***-***-****.
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ROBLOX

Customer service issue
Reported by GetHuman-gchisley
Oct 12th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 2 customers so far
Similar issue to 10221 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-gchisley started working on this issue
Oct 12th 11:47pm
GetHuman-gchisley indicated the issue is not fixed yet.
Oct 12th 11:52pm