I need to find out if my grandson accidentally signed up for a auto renewing membership...

GetHuman-kroupab's customer service issue with ROBLOX from October 2018

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The issue in GetHuman-kroupab's own words
I need to find out if my grandson accidentally signed up for a auto renewing membership for a $**.** monthly fee under username z*Dexter. I don't have an account and am unable to access his as he is in school and we don't live in the same state. Last charge was made on Oct **th for $**.** on my PayPal account, visa x-****. My name is Beth Kroupa, email K*****@***.com and cell ***-***-****. I put in an email inquiry and got an automated reply stating my membership ends soon, cancel soon to avoid further charges which did not help my situation. My ticket * is *******. I need assistance to cancel any recurring fees to my credit card so I don't have to cancel my credit card to stop the recurring fee.
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ROBLOX

Customer service issue
Reported by GetHuman-kroupab
Oct 12th, 2018 - a mon ago
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-kroupab started working on this issue
Oct 12th 1:09pm