My daughters account was hacked and they are not wanting to return it back. They change...

GetHuman1311442's customer service issue with ROBLOX from October 2018

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Account holder name, Billing address, and Email address on account
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1311442's own words
My daughters account was hacked and they are not wanting to return it back. They changed her password and I am concern since ive given her my debit card to purchased things for her account. Unfortunately she doesn't have and email attached to her account or a phone number. Her log in name is queen*niyah**. I would like to get her account back so I can take the best methods to make sure this doesn't happen again. **Thank you kindly in advance.
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ROBLOX

Customer service issue
Reported by GetHuman1311442
Oct 10th, 2018 - a mon ago
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Timeline
GetHuman1311442 started working on this issue
Oct 10th 8:19pm