My daughters account was hacked and they are not wanting to return it back. They change...

GetHuman1311442's customer service issue with ROBLOX from October 2018

1 view
10142 similar
0 following
Help with my ROBLOX issue
First: share to improve GetHuman1311442's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1311442's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1311442 may need:
Account holder name, Billing address, and Email address on account
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1311442's own words
My daughters account was hacked and they are not wanting to return it back. They changed her password and I am concern since ive given her my debit card to purchased things for her account. Unfortunately she doesn't have and email attached to her account or a phone number. Her log in name is queen*niyah**. I would like to get her account back so I can take the best methods to make sure this doesn't happen again. **Thank you kindly in advance.
GetHuman1311442 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman1311442 fixed the problem
We are waiting for GetHuman1311442 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ROBLOX email you?
This email address isn't valid
Follow this issue
See how GetHuman1311442 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1311442
Oct 10th, 2018 - 3 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 1 customer so far
Similar issue to 10142 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1311442 started working on this issue
Oct 10th, 2018 8:19pm