received an email at *****@***.com that someone had changed my email. I did not and re...

GetHuman-hegland's customer service issue with ROBLOX from August 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-hegland's own words
received an email at *****@***.com that someone had changed my email. I did not and replied to correct matter. It did not work. I am Builders club member and have paid till end of month. Can you repair my account back to where it was. Thanks
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ROBLOX

Customer service issue
Reported by GetHuman-hegland
Aug 21st, 2018 - a mon ago
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-hegland started working on this issue
Aug 21st 7:54pm
GetHuman-hegland confirmed the issue is fixed. Hooray!
Aug 25th 4:11pm