If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-scoobess's own words
Hi there, *I’m a member on Roblox and I believe my account has been hacked. I didn’t know until I found out but on Roblox some unkind people make these free Robux games and is dangerous to go on. I put in my username and password and when trying to login it said my password is incorrect and I know what my password is and some people I know who play Roblox said it could of been a hack. My password has been stolen and stuff that I bought with my robux has been taken. I’m hoping you guys can give me all my robux back and give me a new password. If you can delete games on the site please delete these fake free robux games it’s a lie. It is not safe for kids and is a bit frightening. I hope the Roblox team can help out.*Thank you
GetHuman-scoobess did not yet indicate what ROBLOX should do to make this right.
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