My friend's account is showing signs of a hacked account. While we are not for sure we...

GetHuman-madisyns's customer service issue with ROBLOX from July 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-madisyns's own words
My friend's account is showing signs of a hacked account. While we are not for sure we suspect it. On all of her devices (phone, computer, iPad, etc) she has been logged out. When she puts in her password it gives option to change password with an email transaction, but then she puts her email in and it says that's incorrect. I read on your help section that any bad websites could do something and we have been looking at weird robux sights.... Not sure. Please contact me. Her account username is - ryntintin** -mine- jellybeanyboo
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ROBLOX

Customer service issue
Reported by GetHuman-madisyns
Jul 28th, 2018 - 10 mons ago
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-madisyns started working on this issue
Jul 28th, 2018 3:35am
GetHuman-madisyns indicated the issue is not fixed yet.
Jul 28th, 2018 2:51pm