I have been charged over $*** since July *rd from roblox, fingers and another one. Main...

GetHuman-mandasho's customer service issue with ROBLOX from July 2018

Help with my ROBLOX issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-mandasho's own words
I have been charged over $*** since July *rd from roblox, fingers and another one. Mainly all from Roblox! I want all of that money back I did not authorize these charges. My son is only *years old and did not knowing he was being charged. Please go back and look at all charges since July *rd. I didn't authorize this. *Heros is his username for Roblox.*Please make this right please!!*My card is now removed. I can't believe this game just drained my account. Oh my goodness!! Its hundreds of dollars!! Please help! Amanda Bair
GetHuman-mandasho did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-mandasho fixed the problem
i left a voicemail on there voicemail and they called me back today! **** *** ****
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ROBLOX

Customer service issue
Reported by GetHuman-mandasho
Jul 23rd, 2018 - 10 mons ago
I have an issue with ROBLOX too
Fixed
GetHuman-mandasho shared how to fix
Seen by 2 customers so far
Similar issue to 5847 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-mandasho started working on this issue
Jul 23rd, 2018 8:15pm
GetHuman-mandasho confirmed the issue is fixed. Hooray!
Jul 24th, 2018 10:33pm