someone one jailbreak hack my account i was just robbing the bank then it kick me out a...

GetHuman-carltony's customer service issue with ROBLOX from July 2018

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-carltony's own words
someone one jailbreak hack my account i was just robbing the bank then it kick me out and i thought it was a glitch so i exit the tab and then went back on roblox but then it log me out and i saved my password then i just clicked enter but it just sent me to forgot user name or password but it didn't work so i tried my email for it then it said wrong email so then i just told my mom and dad and they tried but it didn't work so you can rather give me my account or about **** robux
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ROBLOX

Customer service issue
Reported by GetHuman-carltony
Jul 1st, 2018 - 10 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 2 customers so far
Similar issue to 4289 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-carltony started working on this issue
Jul 1st, 2018 4:38pm
GetHuman-carltony indicated the issue is not fixed yet.
Jul 2nd, 2018 4:34am