Three of my really good accounts have been hacked I’ve spent over ***$ on it either I...

GetHuman-prestony's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
Three of my really good accounts have been hacked I’ve spent over ***$ on it either I want my account back or I want my money back my three names where XxprestonXx*** XxprestonXx**** XxprestonxX****gold and my mom dose not want my email out there so I did not put an email into my account
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-prestony
Jun 25th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 4 customers so far
Similar issue to 3985 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-prestony started working on this issue
Jun 25th 8:58pm
GetHuman-prestony shared this issue with others over email
Jun 25th 9:00pm
GetHuman-prestony shared this issue with others over email
Jun 25th 9:06pm
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Jun 25th 9:07pm
GetHuman-prestony indicated the issue is not fixed yet.
Jun 25th 9:59pm