So i was playing a game and i went to go sleep the next time i went online as my p***wo...

GetHuman-runyou's customer service issue with ROBLOX from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-runyou's own words:
So i was playing a game and i went to go sleep the next time i went online as my p***word changed and someone else was playing on it and i need to pay him **** robux to get my acc back please help. My username: maximvandevyvere
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ROBLOX

Customer service issue
Reported by GetHuman-runyou
Jun 25th, 2018 - 2 mons ago
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-runyou started working on this issue
Jun 25th 6:47pm