I got hacked by some person. They put a code on my settings. I don't like it because I...

GetHuman817043's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman817043's own words
I got hacked by some person. They put a code on my settings. I don't like it because I can't change my username when I get ROBUX
GetHuman817043 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman817043
Jun 25th, 2018 - 4 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 5 customers so far
Similar issue to 3949 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman817043 started working on this issue
Jun 25th 2:38am
GetHuman817043 indicated the issue is not fixed yet.
Jun 25th 4:04am