I bought the ***R twice, but I only have ***R, where is my other ***? I also have been...

GetHuman816827's customer service issue with ROBLOX from June 2018

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Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman816827's own words
I bought the ***R twice, but I only have ***R, where is my other ***? I also have been refreshing for a while but nothing has happened, I'd like a refund!
GetHuman816827 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman816827
Jun 25th, 2018 - 4 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 3 customers so far
Similar issue to 3946 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman816827 started working on this issue
Jun 25th 12:49am
GetHuman816827 indicated the issue is not fixed yet.
Jun 26th 4:13am