My roblox account got hacked name Alamat***

GetHuman-noelsere's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The problem I ran into: My roblox account got hacked name Alamat***
I trust that ROBLOX will make this right and come up with a resolution that is fair.
Help with my ROBLOX issue
How GetHuman-noelsere fixed the problem:
To Fix this, I suggest idk
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ROBLOX

Customer service issue
Reported by GetHuman-noelsere
Jun 9th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
GetHuman-noelsere shared how to fix
Seen by 20 customers so far
Similar issue to 259 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-noelsere started working on this issue
Jun 9th 11:39am
GetHuman-noelsere confirmed the issue is fixed. Hooray!
Jun 9th 11:39am