hi roblox my sister account has been hacked * times and she cant log back in bye and h...

GetHuman762408's customer service issue with ROBLOX from June 2018

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Help with my ROBLOX issue
Before contacting them, items GetHuman762408 may need:
Account holder name, Billing address, and Email address on account
GetHuman762408's next move: try calling ROBLOX again.
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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman762408's own words:
hi roblox my sister account has been hacked * times and she cant log back in bye and her account names are XxSaviieexX and supergirlergamer** and kai*funnehfan
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman762408
Jun 8th, 2018 - 13d ago
I have an issue with ROBLOX too
Not resolved
Seen by 3 customers so far
Similar issue to 74 others
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Timeline
GetHuman762408 started working on this issue
Jun 8th 6:32am