My daughter had her account hacked and over £** has been taken! Please can I arrange fo...

GetHuman760121's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
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Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
My daughter had her account hacked and over £** has been taken! Please can I arrange for this to be refunded?
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman760121
Jun 7th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 4 customers so far
Similar issue to 650 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman760121 started working on this issue
Jun 7th 4:40pm
GetHuman760121 indicated the issue is not fixed yet.
Jun 7th 8:53pm
GetHuman760121 indicated the issue is not fixed yet.
Jun 8th 5:41pm