I tried to play a few games on the app for my PC and it would freeze and crash. Then I...

GetHuman-burtsfie's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
I tried to play a few games on the app for my PC and it would freeze and crash. Then I tried to download it from your own website and got the "Failed to set value to protocol", it's always been a laggy game but there was a large site crash about a week or two ago and its been buggy since. Could that be what caused it and how can it be fixed?
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-burtsfie
Jun 7th, 2018 - 12d ago
I have an issue with ROBLOX too
Fixed
Seen by 3 customers so far
Similar issue to 209 others
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Timeline
GetHuman-burtsfie started working on this issue
Jun 7th 3:09am
GetHuman-burtsfie indicated the issue is not fixed yet.
Jun 18th 4:28pm