If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman757807's own words:
The problem I ran into: So I lost my account a few years ago (helpmam) and I would like to sign back in
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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