May **, *****My * year old grandson has been playing Bloxxed Hotels. He really has enjo...

GetHuman722113's customer service issue with ROBLOX from May 2018

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The issue in GetHuman722113's own words
May **, *****My * year old grandson has been playing Bloxxed Hotels. He really has enjoyed the game. This game requires you to purchase a position you are interested in using robux. He purchased a supervisor position for **** robux. Another player demoted him and my daughter purchased another package of **** robux so he could purchase another position. He had enough robux to purchase a higher position for **** robux. After he made the purchase, the game would not give him the position and said he had been blacklisted. We contacted the developer and he could only refund *** robux and said the game passes have been removed from the game. I would like the resolution to be that either he gets the position he paid for so he can play the game or a refund of the **** robux. He would like to have the position of Service Manager given to him so he can still play the game. The developer responded that he needed to contact roblox concerning the matter. I am seeking a reasonable and fair solution for my grandson. He plays roblox everyday. The robux was paid for by very hard earned money so he could enjoy a game he liked. I would like to think that such a purchase would not be overlooked as trivial. Your input and time concerning this matter is much appreciated. My grandson loves many of the games on Roblox and has for a few years now. Please don’t let an * year old come away from this disappointed or have my daughters hard earned money be wasted. Please help with a solution.*My grandson’s gamer tag is ItsCloud*y.
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ROBLOX

Customer service issue
Reported by GetHuman722113
May 27th, 2018 - 6 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 4 customers so far
Similar issue to 279 others
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Timeline
GetHuman722113 started working on this issue
May 27th 1:58am
GetHuman722113 indicated the issue is not fixed yet.
May 27th 4:16am