ROBLOX Customer Service Issues

I recently changed my password, and I want to retrieve my belongings. Any purchases or trades made on 10/3/15 between 8-10 AM were not authorized by me. I lost my Robux, Beast Mode face, and a mask (had to repurchase) and Deluxe Ninja Swordpack to a hacker named ShipOwner. I've reported the incident, but I hope to recover my items, especially the face. Thank you for your assistance.

I have been meaning to email you for about 1-3 years now. I wanted to mention that my Roblox account, "killerzaiah," has been inaccessible because I forgot the password. I didn't have an email connected back then, so I relied solely on the password. From what I recall, the password was something like "vivan00." I understand from the Support form that without a valid email at the account creation, it might be challenging to verify or reset the account. I truly hope you can help me retrieve my old account for gaming purposes. If successful, I would be immensely grateful. If not, it would be disappointing like flowers without sunlight. I have created a new account, "killerzaiah81," but the sentimental value of the first one is incomparable. Please consider assisting me. Sincerely, Isaiah S.

I'm trying to contact ROBLOX because the hackers are causing issues. High School Life is my favorite game, but it keeps getting hacked. Right before Christmas, it's unbelievable. I believe I deserve some Robux/Tix compensation as I have invested a lot of money into this website. It's unfair that this is happening. Please provide me with some Robux or I will have to report this website.

I am attempting to purchase BC, but the transactions keep getting declined by the bank. I have entered the correct information, and the credit card is not expired. I have tried using fake information, but it still doesn't work. I have waited several days, and the issue persists. Debit, credit, or PayPal payment methods are acceptable for me. My previous purchase on Roblox was for $4.95/[redacted] Robux. I am eager to resolve this problem as soon as possible as I cannot wait any longer to buy BC.

I am having issues with my character in the game. Every time I change my shirt, it glitches. Also, when I change my hairstyle, it appears half normal and half bold. There seems to be a problem with my character's appearance. Additionally, the game freezes when I enter it, then unfreezes, and I receive a message about losing connection to the game or server. I suspect that my account has been hacked. Any assistance would be appreciated. Thank you.

Dear Customer Support, I am requesting the cancellation of my Roblox account and subscription. My American Express card has been charged $5.95 monthly for the Roblox service, which I initially thought was for a 1-month subscription. However, I have been continuously billed for over a year now without my son even using the service. I would like the account cancelled and a refund for the unused period. Below are the details you require: Username: Guyfridrobloxinator Last Charge Date: November 9, [redacted] Charged Amount: $5.95 Last Four Digits of Card: [redacted] I look forward to your prompt assistance. Best, Rick C. Email: [redacted]

I need assistance with a pressing issue. I recently tried to become a Roblox beta tester through a website called robloxupdates.com, only to discover it was a dead end. The next day, I noticed that $[redacted] worth of Robux had been taken from my account. Upon checking the transaction log, I found a purchase for a cartoon character shirt that I did not authorize. Despite having Turbo Builders Club, I haven't received my daily $35 Robux for three days now. A refund would be appreciated, but I'm mainly concerned about restoring my daily log-in earnings.

While playing a game, I came across a suspicious website promising free Robux. I followed the instructions, only to find myself locked out of my Roblox account. After resetting my password and regaining access, I discovered that the scam website had been linked to my profile. Subsequently, I received a 3-day ban when attempting to access the development section. My username is lemonbrain1, and I would be grateful for a prompt response to address this issue.

I recently experienced unauthorized access to my account resulting in the transfer of items worth [redacted] to another user. Despite my efforts to resolve this, I have been unable to recover the lost items. This incident has caused distress to my family, particularly my mother who used real money, earned by my father, for my birthday. I am eager to have the Robux refunded as this situation has been emotionally taxing for me. I want to emphasize that I did not disclose my password to anyone, yet my account was compromised.

Whenever I play games on Roblox that involve using the mouse, my screen starts flashing. After clicking the mouse, it flashes white and then returns to the game, which is quite bothersome. I recently upgraded to Windows 10, and all my drivers are up to date. I had no issues with Roblox on Windows 8.1. Why is it acting up now?

I've discovered a bug that allows you to add other people's games to your profile. To do this, create a game, purchase access, go to your game (but don't enter it), right-click to add to your profile, then use inspect element to change the game ID to the one you bought access for. Click add to profile, and the game you purchased access to will now appear on your profile. I'm eager to try this with RBTH. My username is luca2708.

I recently went into my settings to switch to safe mode for added account security. I enabled privacy mode without realizing it would impact in-game communication. Now, many words and sentences are being replaced with hashtags, which is frustrating. I'm 15 years old and have been enjoying Roblox for some time. I've attempted to revert the changes without success. Roblox team, could you kindly assist me in restoring my settings to their previous state? My account username is VitiosusAudustum.

I was scammed out of my sword when the person I was trading with promised a Dominus hat but ended up giving me a valentines hat instead. The trading system prevented me from receiving the Dominus hat, labeling it as too expensive. I feel frustrated that scammers can deceive others by offering less valuable items than what was agreed upon, leading to unfair trades. I hope to recover my sword and prevent dishonest individuals from taking advantage of unsuspecting players like me.

Yesterday, I was able to play Roblox without any issues. However, today when I tried to log in, I encountered difficulties. Despite using the correct password and username, I am unable to log in fully. Unfortunately, I cannot change my password as I recently lost access to my previous email account, and this current one is my only option. I followed all the steps provided on the website but still cannot access my account. I have invested 4 years into this account, and it contains my credit card information, making it extremely vital to me.

I am facing a problem with my main account, "LettuceHeads." Every time I attempt to log in, I am trapped in a redirect loop. However, I can log in successfully to other accounts, indicating that the issue is limited to my LettuceHeads account. I have attempted troubleshooting steps such as clearing cookies, restarting my computer, refreshing the page, using a different device, and trying another browser. I have also reached out to [redacted] regarding this, but as of now, I have not received a response. This occurred at 5:50 AM EST. If you have any insights, please share them with me.

I clicked on the Avatar icon to change my Avatar's appearance and noticed that the right arm doesn't look right. I tried fixing it by removing the arm, reapplying it, removing the whole outfit, and putting it back on. Then, I went to the catalog, selected Robloxian 2.0, and clicked "wear" but the issue persisted. As a final attempt, I closed the screen, reopened Roblox.com, but still, the problem remains.

I visited Roblox and came across a game called "Free Robux OBC, TBC, BC" within the Builders Club section. The game prompted me to input my password, which I did. The following day, I noticed a reduction in my Robux balance from [redacted] to $60, whereas with my OBC I should have had [redacted] Robux. The user xXTanWarMachineXx is the creator of the game in question. I believe my Robux was taken unfairly, and I should have [redacted] Robux instead of $60. Can anyone assist me in recovering my lost Robux? This issue is urgent, and I request resolution by 01/14/[redacted] at 8:00 PM, as my balance may decrease further to $[redacted] if not addressed. Thank you for your help in advance.

Today, my Roblox account was hacked by a player going by the name "ZenoSama". They gained access to my account because I had Robux and OBC, and unfortunately, I forgot to link it to my email. ZenoSama verified with their own account after taking it over. I am kindly asking for help to recover my account as it holds significant value to me. Once recovered, I intend to update my login information. The account that was compromised is my primary one named "zipper241". Any assistance in retrieving it would be greatly appreciated. Currently, I am using the account named Destron114. If there is anyone reading this, please assist me in resolving this issue. Thank you in advance for your help.

I inadvertently enabled safe chat without fully understanding its impact. I thought it only affected settings, not realizing it would also turn words into hashtags in chat. I am now unable to mention friends' names or numbers without them being censored. Kindly assist me in disabling safe chat. Your help with this matter would be greatly appreciated.

I had an account back in 4th grade that my friend helped me create. I haven't seen him in 4 years and have lost contact with him. I'm now in 8th grade, about to be a freshman in 21 days. I made a new account "preston2po2003." I really want my old account back because it was the first game I played when my tablet broke, and I couldn't play Minecraft. My friend introduced me to Roblox, and I've been playing since then.