ROBLOX Customer Service Issues

Good morning, I would like to report an issue regarding my daughter's Roblox account, which is uncorinlovergirl. On 9/4/[redacted], £11.79 was taken from my account by Roblox. After reporting this to my bank, on 29/05/[redacted], another £37.59 was withdrawn by Roblox without my authorization. The bank advised me that these transactions could not occur for another two weeks, yet they have been taken already. This seems fraudulent as my daughter is under 11 and plays Roblox casually on the free version. Removing funds without permission from parents is concerning, and I demand a refund to avoid further complications. The account number ends in [redacted], and the transactions on my statement show Roblox.com at [redacted]. Please rectify this promptly as I am considering closing my account due to these unauthorized charges. Additionally, my daughter continues to receive emails from Roblox even after the account was deleted, which raises questions about their practices with underage children.

My account was hacked, and the password was changed while the username remained the same. The hacker used offensive language and harassed my 8-year-old daughter when she questioned why the account was taken over. Upon reviewing the messages, they were disturbing. I kindly request to block or delete this unauthorized person from accessing my account. My daughter still uses her username with a different password but can see that the hacker is still active. The hacker took the username "victoria pop12" and changed the password from "queen123" claiming to be a boy. My bank account information is also at risk and needs to be removed. Please reach me via email as soon as possible. Thank you for your assistance.

My son's Roblox account was stolen. While playing a game, someone named diybiggerhead1 promised to add Robux to the account if my son shared his password. Unfortunately, my 8-year-old fell for it. The person changed the password and now my son can't access his account. Please assist in recovering his account named robloxrox7777. I'd appreciate your help as my son is upset, and I've invested approximately $[redacted] in it over a year. Thank you for your assistance.

I need help with an unfortunate situation involving my 7-year-old sister who mistakenly spent nearly $4,[redacted] on ROBLOX using our dad's Visa card without our knowledge. Our family is struggling financially due to my dad's health issues, including kidney problems and diabetes, which have left him unable to work. My mom is the sole provider now. When my dad received the bill, he was devastated. My younger brother has also reached out, pleading for a refund. I am just a 14-year-old trying to assist my family during this difficult time. Your prompt response regarding the refund would be greatly appreciated to prevent this situation from worsening. Thank you.

Hello, my name is Samantha, and I'm a current player on ROBLOX. I love playing on the platform and recently encountered some issues while trying to play games like Flee the Facility and Roblox Deathrun with my friend. Despite switching servers, we could not connect to the same one. We attempted to contact ROBLOX for support by searching for their contact number, but the customer service representative suggested visiting the Forums page, which was unavailable at the time. Subsequent calls ended abruptly without assistance. Frustrated, we tried closing and reopening tabs, but only managed to access the homepage. We are seeking help to resolve this issue. Thank you.

While playing on ROBLOX, my friend "Lisa_Binney" told me they hate my account, "XxBrokenTrust138xX." This incident deeply upset me and made me cry a lot at home. I decided to report this behavior, hoping for some resolution. I kindly request for the individual to be placed on a private account where they cannot interact with me or spread negativity about me. I believe in the potential of ROBLOX and enjoy playing the game, but I urge for improvements in handling hate speech and similar issues. I have faith in the platform's ability to address this matter effectively. Thank you for your dedication to making ROBLOX a safe and enjoyable space. Let's continue to share ideas and create amazing experiences together.

Hello, ROBLOX. I've been attempting to reach out to you for quite some time, and I'm thankful to finally have this opportunity. I wanted to bring to your attention an issue with updating ROBLOX on computers. On my computer, I am encountering a message stating that the version is not compatible, even after following the instructions to uninstall and reinstall. I have spent the last four days searching for solutions on YouTube without success. A similar situation occurred previously, lasting three days before an update resolved it. However, the current issue has persisted for five days. I kindly request that you address this matter. Thank you.

Hello Roblox, I've noticed that when I tried to contact Roblox support for help with my age settings, I couldn't get any assistance. I'm reaching out to you for help in fixing the age settings that I accidentally messed up. I'm actually over 13 years old and would really appreciate it if you could grant me access to correct this. The chat system restricts me a lot as it only uses tags and doesn't let me use certain appropriate words or numbers, making it difficult to communicate in some games. I hope you can allow me to adjust this immediately as I am old enough to make the change, and waiting for the ability would be inconvenient. I appreciate your time and a positive response would mean a lot to me. Thank you for your help, and I hope you have an amazing day. -Jasmine

My sibling used my Roblox account to play Welcome To Bloxburg. They were approached by someone offering Robux. After sharing that it was my account, the person suggested surprising me with the Robux without asking permission first. Unfortunately, my brother then shared my Facebook details and email password, leading to my account being compromised. I discovered this when I tried to log in and was unable to. I have a single password for all my accounts. I attempted to reset the password but couldn't access the recovery email linked to the account. I'm reaching out for assistance to recover my account as I had accumulated Robux through hard work. Please help me regain access to my account, which is under the username cupcake122567.

Hello, this is Amadi. My username on Roblox is Amadi33. My password used to be "sonicthe," but I've changed it because there's a hacker attempting to access my account. I initially thought I was banned, but I'm actually just a 10-year-old boy under 13 who enjoys games. When the hacker got in, they messaged my friend, Keymarn, saying they'll be back with their friend to hack me. I've updated my password to "coolman73" and my username remains Amadi33. My brother and friend are helping me investigate this situation. I hope to avoid being banned or terminated. I try my best with spelling and do not engage in inappropriate behavior. I will abide by the terms of service. Thank you, and goodbye. P.S. I adore your app! <3

My friend's account was hacked and the hacker sent me a suspicious link pretending to offer more robux. Without entering my password, somehow the hacker gained access to my account, MonicaBlue3. I am frustrated because I did not give any information to enable this hack. Despite my efforts to seek help and regain access to my account, I have not received any assistance. I fear the hacker has also changed my password and possibly verified the account. I urge Roblox to help me regain control of my account, MonicaBlue3, as I have invested a significant amount of robux in it. Your prompt assistance in recovering my account would be greatly appreciated.

My friend's account was hacked by someone who sent a link for more Robux. Despite not entering my password in the game, somehow the hacker gained access to my account, MonicaBlue*. I created a new account Monicablue* due to this. I forgot to verify my account, and now I am unable to reset my password or regain access. I have been seeking assistance for a week but haven't received help. I am frustrated by not being able to retrieve my account, especially since I have spent a lot of Robux on it. I hope Roblox can assist me in recovering my account, as the hacker has changed my password, making it impossible for me to access it. I am unsure how the hacker altered my password without verification, but I need help from Roblox to reclaim my account.

My bank card was used by my son to make purchases on your website totaling $[redacted].36 between June 2-4, [redacted]. I am disappointed that these transactions were allowed to go through. Can you please refund a portion of this amount? My son used my rent money, which is due tomorrow, so I am in urgent need of assistance. Your understanding and cooperation would be greatly appreciated. I eagerly await your response. Thank you.

Hello, I am writing to address an issue with unauthorized purchases made by my son, Aiden Quesenberry, on your app. My bank contacted me about these unauthorized charges, and I managed to secure refunds for most of them through Google Play. However, there is a $[redacted].00 charge that was not refunded due to security reasons, which I find confusing. My son's username on the app is berryaiden2018 or aidenberry2018, and his full name is Aiden Quesenberry. Our address is [redacted] South Street, Garrettsville, OH [redacted]. The last four digits of the card used for the transaction are [redacted]. The email associated with the Google app transaction is [redacted]. As a military member currently away from my family, handling this matter remotely is challenging. Please reach me at [redacted] with any inquiries. Thank you for your cooperation.

My friend's account was hacked by a person whose name I don't know. He approached me and sent a link promising more Robux. Although I entered the game without typing in my password, somehow he managed to access my account. I'm frustrated because I didn't do anything to provoke this hacking. He's currently using my account, MonicaBlue*. I'm now using Monicablue* as I didn't want to change my name but added a number to signal the hacked account. I forgot to verify my account, so I'm uncertain if I'll be able to recover it or reset the password. I've been attempting to seek assistance for a week, but no one has been able to help. I'm disappointed that I still haven't regained access. I hope that you can assist me in reclaiming my account as I've invested a significant amount of Robux into it. He altered my password, preventing me from accessing the account. I suspect he may have verified it, but I'm unsure. Please help me retrieve my account. I'm counting on Roblox to find a solution to restore my account.

My username was JustBiteNoBark. I wanted to follow up on my previous message as I forgot to include my account name. To recap, a friend was using my account for an experiment and accidentally posted inappropriate content resulting in my account being terminated. Due to email verification issues, I prefer not to be contacted through that method. I kindly request your assistance in restoring my account. Thank you for considering my request and I appreciate your help. I apologize for the delay in reaching out, as I only recently discovered this platform. Thank you for your understanding.

Hello, I am requesting assistance in recovering my child's account. Unfortunately, it was deactivated due to another student at their school posting inappropriate content. I kindly ask for a fair review and the reinstatement of the account named JustBiteNoBark. My child has invested over $[redacted] in this account. Please refrain from contacting me via email, as it is no longer accessible. Simply delete the account, and my child will regain access using the remembered username and password. Thank you for your consideration. I appreciate GetHuman for providing a platform to address various concerns effectively.

My 6-year-old received a $15 play card and used $4.99 to purchase [redacted] robux for a robot dance gun on Roblox. The gun doesn't work in games other than Zombie Rush, which was disappointing for my son. After checking every Zombie Rush game, the gun remains locked. I am seeking a refund as the gun is inaccessible and not functioning properly. The play card balance is now $10, and I believe the issue lies with the game. Please process a refund for the $4.99 spent on the non-functional item. My son mentioned deleting Roblox out of frustration, but if refunded, he may choose to make another purchase on the platform. Thank you in advance for your assistance.

Jasmine and I enjoy playing ROBLOX together daily through FaceTime. This morning, while playing our favorite game "Spanish Hotel Empire," we noticed some strange occurrences. There were floating heads all over the place, our modern hotels were empty, and our in-game money had decreased significantly. Jasmine also had trouble with her hotel, unable to retrieve the original one she purchased. To check if it was a game-specific issue, we tried other games like "Death Run" and "Work at a Pizza Place," but the problems persisted. Interestingly, when we checked her cousin's phone, who also plays ROBLOX, everything was normal. Could this be an issue with our phones or a glitch in ROBLOX itself? Any insights would be appreciated!

I recently lost access to my ROBLOX account a few days ago. When I discovered the issue, I noticed that two-step verification had been turned off while I was sleeping. I tried to log in to play a game before work, but found out I was logged out and my email had been changed. After reaching out to ROBLOX support numerous times since Wednesday, I was informed that I needed the first email ever linked to my account, which happened to be my mom's old college email that she no longer has access to. The support team provided me with an unfamiliar email address on the fourth attempt, which didn't help either. My username is Arktiik, and I am worried because my card linked for BC renewal is saved on the account. I am concerned that whoever accessed my account may have sensitive information. I am unable to retrieve any verification emails due to the email change. The original email linked to the account was [redacted], and that's the email I can be reached at.