ROBLOX Customer FAQ

If you're having trouble redeeming your £20 gift card and the retailer cannot issue a refund, we recommend checking the redemption instructions again to ensure the code is entered correctly. Ensure that there are no spaces or extra characters when entering the code. If the issue persists, consider visiting the link on this page for the most up-to-date contact information for assistance directly from ROBLOX regarding your gift card.

We recommend visiting the account recovery section on the ROBLOX website. Follow the instructions provided there to regain access to your account. Make sure to secure your email and change passwords to prevent future hacking.

If your account has been hacked and unauthorized payments have been made, we recommend immediately securing your account by changing your password and enabling two-step verification. Additionally, check your bank statement and report any unauthorized charges to your bank. For further assistance with the hacked account, please see the link to the most up-to-date contact information right here on this page.

To recover your password, go to the login page and click on "Forgot Password or Username?" Follow the prompts to enter your email address and receive instructions on how to reset your password. Make sure to check your spam or junk folder if you don’t see the email in your inbox.

Pour se connecter à Roblox, vous devez d'abord créer un compte sur le site officiel. Une fois votre compte créé, ouvrez l'application Roblox ou visitez le site et cliquez sur "Se connecter". Entrez votre nom d'utilisateur et votre mot de passe, puis cliquez sur le bouton de connexion. Si vous avez oublié votre mot de passe, vous pouvez suivre les instructions pour le réinitialiser. Assurez-vous d'avoir une connexion Internet stable.