Updated

ROBLOX Customer FAQ

Top Answers & How-to Guides

What is ROBLOX's Phone Number?

The question we are asked most often is about how to talk to ROBLOX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email for...

How Do I Reset My ROBLOX Password?

You can rest your Roblox password by following the steps given above. Pick a step that is more doable for you. You should have a preferred...
Ask any question you have about ROBLOX customer service, get an answer now.

Recent ROBLOX Customer Questions

I can't access my email to sign in to my Roblox account. How can I prove that I am the Roblox account owner and get assistance in logging back in. I was locked out by accident and I have hundreds of dollars invested in this account.

If you can't access your email to sign in to your Roblox account, there are steps you can take to recover it. We recommend visiting the account recovery page where you can provide information to verify your identity. Make sure to include any details related to your account, like your username and any previous billing transactions, to help prove ownership. Following the recovery process will guide you through the next steps to regain access.
Asked Jan 25, 2025 1:37 AM

Hallo, ich wurde gehackt. Wie bekomme ich mein Konto zurück ?

Um dein Konto wiederherzustellen, besuche die offizielle Seite zur Kontowiederherstellung von ROBLOX. Dort wirst du Schritt-für-Schritt-Anleitungen finden, um dein Konto zurückzubekommen. Stelle sicher, dass du alle erforderlichen Informationen bereit hast, um den Prozess zu erleichtern.
Asked Jan 18, 2025 6:35 PM

I can't log into my account. Roblox asks me to reset the password and to enter the mail, but the message doesn't come

If you're not receiving the password reset email for your ROBLOX account, first check your spam or junk email folder. Ensure that you're entering the correct email associated with your ROBLOX account. If you still don't receive the email, it may take a few minutes, so be patient. If issues persist, we recommend checking for any email blocking issues with your provider or attempting to reset the password again after some time.
Asked Jan 16, 2025 10:42 AM

My account was permanently banned and I was hacked.

If your account was permanently banned after being hacked, we recommend checking the link provided on this page for the most up-to-date contact information. You may be able to reach out to support for assistance regarding your account status and any recovery options that may be available.
Asked Jan 8, 2025 11:24 AM

Where can I enable the voice chat feature?

To enable the voice chat feature in ROBLOX, you need to ensure that your account meets the age requirements and has voice chat enabled. Go to the Account Settings page, then find the Privacy section. Look for the Voice Chat option and toggle it on. Make sure your microphone permissions are granted for the ROBLOX application on your device. Remember that voice chat is only available to users aged 13 and older.
Asked Dec 31, 2024 4:52 PM

Help me with my ROBLOX customer service issue

Appeals and Reports

How Do I Appeal a Ban on ROBLOX?

If you've been banned on Roblox and are looking to appeal the ban, then there are a few things that you can try. The most effective...

How Do I Get a Refund from ROBLOX?

Currently, refunds for Robux and other Roblox products are not offered. All sales are final. However, if there is some issue with a...

How Do I Report a Scammer to ROBLOX?

If someone is trying to scam you on Roblox, you can report them using the 'Report Abuse' feature. The feature allows you to report...

How Do I Report Missing Robux to ROBLOX?

Roblox users who encounter issues of missing Robux can follow these steps to report the problem. First, they should verify their Robux...

Account Management

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email for...

How Do I Reset My ROBLOX Password?

You can rest your Roblox password by following the steps given above. Pick a step that is more doable for you. You should have a preferred...

How Do You Change Your Username and Password on ROBLOX?

Roblox is a mobile and web app where users can play and create games, chat, and change their usernames and passwords. To change your...

Security Concerns

What Do I Do If Someone Hacked My ROBLOX Account?

The weakest security link in gaming platforms like Roblox is often the human user. If your Roblox account is hacked, it is likely because...

What Do I Do If My ROBLOX Account Was Hacked?

Roblox is a gaming app that combines social commerce, gaming, and social media. However, it is susceptible to hacking, so it's important...

Refunds and Transfers

Is It Possible to Get a Refund on ROBLOX?

All purchases on Roblox are final. However, there are two instances where Roblox will issue a refund:. these helpful tips can assist...

Can I transfer my ROBUX to another ROBLOX account?

No, currently, it is not possible to directly transfer ROBUX from one ROBLOX account to another. ROBUX, the in-game currency, is bound...

Account Usage

Can I play ROBLOX on multiple devices with the same account?

Yes, you can play ROBLOX on multiple devices with the same account. ROBLOX is a cross-platform game, which means you can log in and...

Content Guidelines

What type of content is not allowed on ROBLOX?

ROBLOX strictly prohibits any content that violates its community guidelines. The platform aims to provide a safe and positive environment...
We look to the ROBLOX issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ROBLOX issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated