My brother was playing my roblox account. He was playing Welcome To Bloxburg and he tol...

GetHuman-kendrage's customer service issue with ROBLOX from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-kendrage's own words:
My brother was playing my roblox account. He was playing Welcome To Bloxburg and he told me the whole story. He was roleplaying and this person asked him if he wanted robux and he said "yes of course but I have to ask my sister first this is her account" and the person said "surprise her with the robux don't ask her tell her at *:**am or later. So the person asked for MY facebook account and he gave it to them and they were chatting and gave the person my p***word to my email and account. I found out because I went to play with my best friend and I want to log in and it said "incorrect p***word or username (Now I only se one p***word for all of my games and stuff even my email) so I went to forget p***word and I put in my email and the recovery email wasn't my mothers she (at the time I got the email when I was * and now I'm ** *** and my phone broke and stuff and I didn't have my phone) and my mother told me to contact you so you could get me my account because I worked to get my robux cards and now I have to work all over again so please, please, please get me my account back. the user name it cupcake******.
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-kendrage
Jun 3rd, 2018 - 15d ago
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Timeline
GetHuman-kendrage started working on this issue
Jun 3rd 3:07pm
GetHuman-kendrage shared this issue with others over email
Jun 3rd 3:07pm