My son's account was hacked will transferring limited items between one of his accounts...

GetHuman-cvdesign's Hacked Account issue with ROBLOX from April 2018

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The issue and preferred resolution, in GetHuman-cvdesign's own words:
My son's account was hacked will transferring limited items between one of his accounts and another. It appears that the hacker somehow changed his p***word and he no longer has access to this account. Here is the general info on this account:**bobkool - username*DoubleA**** - old p***word***** - last (*) digits on my credit * card used for Builders Club**David M. Ristenpart - name on credit card used for Builders Club *Limited items transferred from DemonicBerb to booboo account:**DemonicBerb - username*TrippleC**** - p***word**I believe the hacker then transferred over ***,*** RAP worth of out of the bobkool account to some other account on *******.**I would appreciated if you could help in the recovery of my son's bobkool account and lost limited items. As this account also has Builders Club using my credit card it is necessary to regain control of this account. It has taken my son over (*) years to collect these limited items at a cost of over $****!**Please feel free to contact me by phone or by email if you need any further information.**Regards,**David Ristenpart***** Parkhurst Dr.*Goleta, CA. ******(***) ***-**********@***.com
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ROBLOX

Hacked Account issue
Reported by GetHuman-cvdesign
Apr 29th, 2018 - 3 mons ago
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Seen by 4 customers so far
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GetHuman-cvdesign started working on this issue
Apr 29th 5:30pm