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QuickBooks Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access QuickBooks customer support.
Q:

How do I contact QuickBooks customer service?

A:QuickBooks does not have a customer service phone number, but you can contact them through live chat, X / Twitter, their website, or Facebook / Messenger.
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does QuickBooks offer 24 hour customer service?

A:Not by phone. But you can contact QuickBooks 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact QuickBooks Customer Service

There are other ways to contact QuickBooks customer service besides the phone. Below we list them by medium, from most to least popular.

QuickBooks Customer Service Live Chat

payroll.intuit.com - Customer Service
Click on the link. At the top of the page click Payroll Services. Choose Compare Products. You should see the chat box in the lower right.
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, QuickBooks provides this option.

Customer Service on X (formerly Twitter)

twitter.com/QBCares - Technical Support
Use the link to connect with customer service through Twitter
24 hours, 7 days
QuickBooks, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Support on Facebook / Messenger

facebook.com/IntuitQuickBooks/ - Customer Service
Use this link to connect with customer service through Facebook
24 hours, 7 days
Some customer service teams, like that of QuickBooks, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Customer Help Desk / Web Support

help.quickbooks.intuit.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- QuickBooks customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with QuickBooks?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with QuickBooks, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Recover Access to My QuickBooks Account?

If you forgot your password on QuickBooks, you can recover it in a few simple steps. You can also recover your account if you forgot your user ID with these helpful tips.

Is QuickBooks Point of Sale (POS) compatible with my existing QuickBooks software?

Yes, QuickBooks Point of Sale (POS) is compatible with your existing QuickBooks software. QuickBooks POS seamlessly integrates with QuickBooks, allowing you to manage your business accounts, inventory, and sales data in one centralized system. This integration ensures that your sales, inventory updates, customer data, and financial data are synchronized and always up-to-date across both POS and QuickBooks. With this compatibility, you can easily transfer your sales data, track inventory, and generate detailed reports for your business operations. The integration also enables the sharing of customer information, including purchase history and contact details, between the two platforms. This compatibility enhances efficiency, improves accuracy, and streamlines business processes for a seamless experience across QuickBooks POS and your existing QuickBooks software.

Can I access QuickBooks from multiple devices?

Yes, you can access QuickBooks from multiple devices. QuickBooks offers cloud-based accounting software that allows users to access their accounts from anywhere, using any device with an internet connection. It provides the flexibility to work on your finances whether you are at the office, at home, or on the go. With QuickBooks Online, you can login to your account using a web browser on your computer, tablet, or smartphone. This means you can view and manage your finances from multiple devices, ensuring you have access to your financial data whenever and wherever you need it. Additionally, QuickBooks automatically syncs your data across all devices, so you can seamlessly switch between them without any data loss or duplication.

Top QuickBooks customer problems and solutions

Click the link above to get answers to just about any QuickBooks customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Help me with my issue

Calling this QuickBooks Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 3, 2024

QuickBooks is a popular online accounting software. As one of the best-known and most-used products of its type, it isn't surprising that the company gets a lot of requests for customer service.

It should be noted, however, that QuickBooks does not provide phone-based customer service to most of its customers. You will be required to sign into your QuickBooks account and interact with the support system, which will guide you to support options that appear to be primarily in the form of live chat communication. It is possible to contact the sales department by phone, however.

Why do People Contact QuickBooks Customer Support?

People call QuickBooks customer support for a range of reasons, including:

  • Purchasing software and asking questions about available products
  • Technical support and troubleshooting
  • Reporting hacked accounts and identity theft
  • Making changes to or canceling services
  • Help with using product features
  • Billing issues

Best Tips for Contacting QuickBooks Customer Service

There are several things that you can do to help ensure that your communications with QuickBooks customer service are handled quickly and professionally:

If you are calling the sales department, call during business hours which are 5 AM to 6 PM Pacific time.

If you are requesting support through the website, follow instructions carefully and submit your request through the correct menu so as to ensure being connected with someone who can help you with your concern.

Have screenshots or .pdfs of documents handy so you can share them with the customer support specialist who handles your case.

If you are calling the sales department, have some way of taking notes during your call.

How Do People Feel About Contacting QuickBooks Customer Service?

Online searches don't detect any patterns of complaints about QuickBook's customer service. This indicates that people are generally satisfied with the service that they receive.

What Kind of Problems Can QuickBooks Customer Service Resolve?

As an online service, QuickBooks customer service can resolve most issues, including technical problems, issues with passwords, hacking and identity theft concerns, and subscription questions.

What Issues Can't QuickBooks Customer Support Resolve?

If your device or computer is incompatible with QuickBooks, the representative may be able to suggest a workaround but will not be able to resolve the problem entirely. You may need to use QuickBooks with a different computer or mobile device.

Customer service representatives cannot answer questions about accounting processes or taxes. If you need such assistance, you'll need to work with a certified public accountant or tax attorney.

What Should I Do if I Have a Bad Experience With Quickbooks Customer Service?

If you don't feel as though your problem was resolved or your questions answered, don't give up. There are still options for getting what you need.

First, review the correspondence between yourself and the customer service representative. If you called the sales department, look over your call notes. You may be able to identify areas in which there was a miscommunication or misunderstanding.

Next, contact QuickBooks again. Politely explain that your issue was not resolved and tell the customer service representative what the problem is and how you would like it to be resolved.

If you are still unable to get your issue resolved, consider using the QuickBooks support community. This is an online forum that includes customers and QuickBooks experts who may be able to assist with your concern.

You might also try getting in touch via online social media platforms. In some cases, companies have a separate team that works on social media requests, so the next person who reviews your case may be in a better position to understand and provide the resolution you seek.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

You came here to see QuickBooks's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a QuickBooks agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact QuickBooks anyways and help you with your issue. Over the last 18 months, 9,330 customers like you have come in search of a phone number for QuickBooks and helped us confirm they don't have one. Common reasons that people try to call QuickBooks customer support department include Account Access, Technical Support, Make a Payment, Refund a Charge, Cancel Service and other customer service issues. Rather than trying to call QuickBooks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat or twitter or facebook. Unfortunately, right now QuickBooks doesn't have any phone numbers. It's not always clear what is the best way to talk to QuickBooks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If QuickBooks Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for QuickBooks, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from QuickBooks customers like yourself.

GetHuman does not provide call center services or customer support operations for QuickBooks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like QuickBooks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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